Group Enquiry Form

If your enquiry is of a general nature, the team here at Heritage Island will respond to you directly. If it is more appropriate for the attraction(s) to respond to you directly, we will request them to do so.

House of Waterford Crystal
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Located in the heart of Waterford City, the House of Waterford Crystal allows visitors to witness the creation of crystal stemware, giftware and masterpieces right before their very eyes.

The factory tour is a unique and captivating experience that is sure to enthrall visitors of all ages, both national and international.

Go behind the scenes for over an hour and see exactly how Waterford Crystal pieces are made - witness every stage of production, from the initial design stage right up to the final engraving of the piece. Each year, the House of Waterford Crystal melts down over 750 tonnes of crystal!

Since the House of Waterford Crystal manufacturing facility and brand experience opened in June 2010, it has welcomed almost 900,000 visitors into its haven of crystal creativity and innovation.

Highlights include:
  • Go behind the scenes on the factory tour, a unique and captivating experience
  • Witness the creation of crystal masterpieces before your very eyes
  • Get an insight into every stage of production, from design to the final engraving
  • Shop at the 1,000 square meter opulent retail store
  • A superb location, on the Mall in the heart of Waterford City

Visitor Information

Open Year Round

Factory Tour

November - February
Monday - Friday 09:30 - 15:15

March
Monday - Saturday 09:00 - 15:15
Sunday 09:30 - 15:15

April - October
Monday - Saturday 09:00 - 16:15
Sunday 09:30 - 16:15


Retail Store

January - February
Daily 09:30 - 17:00

March
Monday - Saturday 09:00 - 17:00
Sunday 09:30 - 17:00

April - October
Monday - Saturday 09:00 - 18:00
Sunday 09:30 - 18:00

November - December
Monday - Saturday 09:30 - 17:00
Sunday 12:00 - 17:00

Contact Details

House of Waterford Crystal,
The Mall, Waterford City

Closed: March 17, December 24, 25, 26, 31 and January 1

Last admission: last tour leaves 15:15 (November to March) or 16:15 (April to October)

Approx. visit duration: 90 minutes 

 

Admission Prices 2015/2016

Adult: €13.00
Senior (aged 65+): €10.00
Student (with valid ID): €10.00
Child (aged 5-17): €5.00
Child (aged 0-4): Free
Family (2 adults & 2 children): €30.00

 

Other Useful Information

LANGUAGES
Guided tours and leaflets available in English only.

DINING / REFRESHMENTS
Café serving breakfast, light lunches and desserts. Closes 30 minutes before retail store.

SHOPPING
Gift shop selling the largest range of Waterford Crystal in the world.

PARKING
Paid car parking available nearby on Bolten Street (€1.00 per hour). Free coach parking on-site.

WHEELCHAIR ACCESS
Fully wheelchair accessible with accessible toilet.

GROUPS
Group rates available (minimum numbers apply). Pre-booking required.

WI-FI
Free Wi-Fi available.

ACCOLADES & AWARDS

  • CIE Award of Excellence 2014
  • InBusiness Editor’s Choice Awards 2012 & 2013
  • Retail Excellence Top 30 Stores 2012 & 2013
  • TripAdvisor Certificate of Excellence 2015

 

Map Location

Located on the Mall in Waterford City - a 1.5 hour drive from Dublin, 1 hour & 15 minutes from Cork and 2 hours from Shannon International Airport.

 House of Waterford Crystal    Nearby Attractions

Best Ticket Prices

House of Waterford Crystal

Adults

€12.00

Buy 'Best Value' Tickets from Heritage Island's partner website. 

Tickets valid for 365 days from purchase

No Booking Fees

and special rates for seniors, students, kids & families.

Group Enquiry?

If you have a group enquiry for 10 or more people, you can contact us here.