If your enquiry is of a general nature, the team here at Heritage Island will respond to you directly. If it is more appropriate for the attraction(s) to respond to you directly, we will request them to do so.
The factory tour is a unique and captivating experience that is sure to enthral visitors of all ages, both national and international.
Go behind the scenes for over an hour and see exactly how Waterford Crystal pieces are made - witness every stage of production, from the initial design stage right up to the final engraving of the piece. Each year, the House of Waterford Crystal melts down over 750 tonnes of crystal!
Since the House of Waterford Crystal manufacturing facility and brand experience opened in June 2010, it has welcomed almost 1.3 million visitors into its haven of crystal creativity and innovation.
- Go behind the scenes on the factory tour, a unique and captivating experience
- Witness the creation of crystal masterpieces before your very eyes
- Get an insight into every stage of production, from design to the final engraving
- Shop at the 12,000 square meter opulent retail store
- A superb location, on the Mall in the heart of Waterford City
Open Year Round
November - February
Monday - Friday 09:30 - 15:15
Monday - Saturday 09:00 - 15:15
Sunday 09:30 - 15:15
April - October
Monday - Saturday 09:00 - 16:15
Sunday 09:30 - 16:15
Open year-round daily
November- February, Monday - Saturday only
Factory Tour & Retail Store closed on 17th March – St. Patrick’s Day
Closed on Dec 25, 26 & 27
Dec 28, 29 & 30 - Retail Store only 09:30-17:00 (No Factory Tours)
Closed on Dec 31 & Jan 1
Jan 2 - Retail Store only from 09:30-17:00 (No Factory Tours)
Approx. visit duration: 90 minutes
Senior (aged 65+): €12.00
Student (with valid ID): €11.00
Child (aged 5-17): €6.00
Child (under 5): Free
Family (2 adults & 2 children): €35.00
Other Useful Information
Guided tours and leaflets available in English only.
DINING / REFRESHMENTS
Café serving breakfast, light lunches and desserts. Closes 30 minutes before retail store.
Gift shop selling the largest range of Waterford Crystal in the world.
Paid car parking available nearby on Bolten Street (€1.00 per hour). Free coach parking on-site.
Fully wheelchair accessible with accessible toilet.
Group rates available (minimum numbers apply). Pre-booking required.
Free Wi-Fi available.
ACCOLADES & AWARDS
- CIE Award of Excellence 2014
- InBusiness Editor’s Choice Awards 2012 & 2013
- Retail Excellence Top 30 Stores 2012 & 2013
- TripAdvisor Certificate of Excellence 2015
Located on the Mall in Waterford City - a 1.5 hour drive from Dublin, 1 hour & 15 minutes from Cork and 2 hours from Shannon International Airport.House of Waterford Crystal Nearby Attractions