Enquiry Form

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House of Waterford Crystal
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Located in the heart of Waterford City, the House of Waterford Crystal allows visitors to witness the creation of crystal stemware, giftware and masterpieces right before their very eyes.

The factory tour is a unique and captivating experience that is sure to enthral visitors of all ages, both national and international.

Go behind the scenes for over an hour and see exactly how Waterford Crystal pieces are made - witness every stage of production, from the initial design stage right up to the final engraving of the piece. Each year, the House of Waterford Crystal melts down over 750 tonnes of crystal!

Since the House of Waterford Crystal manufacturing facility and brand experience opened in June 2010, it has welcomed almost 1.6 million visitors into its haven of crystal creativity and innovation.

Highlights include:
  • Go behind the scenes on the factory tour, a unique and captivating experience
  • Witness the creation of crystal masterpieces before your very eyes
  • Get an insight into every stage of production, from design to the final engraving
  • Shop at the 12,000 square meter opulent retail store
  • A superb location, on the Mall in the heart of Waterford City

Visitor Information

Open Year Round

The House of Waterford Crystal Brand Experience & Retail Store is currently open Tuesday to Saturday 2021.

Factory tours will recommence from July 6th2021, Tuesday to Friday.


Factory Tour

July – Dec

Tuesday to Friday 10:00 – 15:00

Retail Store

June - Dec

Tuesday to Saturday 09.30 – 17:00 

Contact Details

House of Waterford Crystal,
The Mall, Waterford City

T: +353 (0) 51 317 000
W: www.waterfordvisitorcentre.com


Approx. visit duration: 90 minutes 


Admission Prices 2021

Adult: €16.00
Senior (aged 65+): €14.00
Student (with valid ID): €13.00
Child (aged 10-17): €8.00
Child (under 10): Free
Family (2 adults & 2 children): €35.00


Book Online

Other Useful Information

Guided tours and leaflets available in English only.

Café serving breakfast, light lunches and desserts and afternoon tea (pre-booking essential). Closes 1 hour before retail store.

Gift shop selling the largest range of Waterford Crystal in the world.

Paid car parking available nearby on Bolton Street (€1.00 per hour). Free coach parking on-site.

Fully wheelchair accessible with accessible toilet.

Group rates available (minimum numbers apply). Pre-booking required.

Free Wi-Fi available.


  • CIE Award of Excellence 2014
  • InBusiness Editor’s Choice Awards 2012 & 2013
  • Retail Excellence Top 30 Stores 2012 & 2013
  • TripAdvisor Certificate of Excellence 2015


Map Location

Located on the Mall in Waterford City - a 1.5 hour drive from Dublin, 1 hour & 15 minutes from Cork and 2 hours from Shannon International Airport.

 House of Waterford Crystal    Nearby Attractions

Have an Enquiry?

If you are interested in visiting this attraction, seeking more information or have a group enquiry, please contact us here.